Job Description

Location: Chelmsford

Hours: Monday to Friday, 8:00am to 4:00pm, plus every other Saturday

Salary: 12.80 an hour

Contract: Temporary with the opportunity for a permanent contract

Adecco are delighted to be recruiting for a Customer Service Advisor on behalf of our client. This is an excellent opportunity to join a fast-paced, customer-focused business where no two days are the same.

As the first point of contact for customers, you will play a key role in delivering an exceptional customer experience. Working within a busy customer service team, you will manage enquiries via email, phone, live chat and instant messaging, ensuring all customer queries are handled efficiently and professionally.

• Act as the first point of contact for customers, providing a professional and friendly service at all times.
• Manage a high volume of customer enquiries via email, telephone, live chat and instant messaging.
• Investigate and resolve customer queries relating to orders, deliveries, returns and products.
• Provide product information and recommendations to support customer needs.
• Handle customer complaints effectively, identifying suitable resolutions within company guidelines.
• Prioritise workload to ensure all enquiries are responded to within agreed service levels.
• Maintain accurate customer records and update internal systems accordingly.
• Ensure all customer data is handled confidentially and in accordance with GDPR regulations.
• Liaise with internal departments to resolve customer issues and provide timely updates.

• Previous experience within a customer service or customer support role.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple tasks and prioritise effectively in a busy environment.
• Confident using Microsoft Office and customer service systems.
• Positive, proactive and customer-focused approach.
• Ability to remain calm and professional when handling complaints or challenging situations.

• Supportive team environment.
• Opportunity to develop customer service and communication skills.
• Immediate start available for the right candidate.

If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we would love to hear from you. Apply today with your up-to-date CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.