Job Description

Customer Service Agent

Location: Winnersh, Reading - Hybrid

Pay Rate: £14.87 per hour

Hours: 37.5 per week

Shift Pattern: 9am-6pm - Rotating shift pattern (Mon-Sun) over 4-week rotations which includes 1 weekend off, 2 weekends with 1 day, 1 full weekend working

Contract: Immediate start - ends 30th September 2026

About the Role

We're looking for a Customer Service Agent to join a hybrid working team supporting one of the UK's top online car marketplace brands.

In this role, you'll handle customer enquiries via phone, email and web chat, guiding customers through the process of selling their car and ensuring they receive a smooth, positive experience.

Key Responsibilities:

• Managing customer interactions via phone, email and web chat
• Providing clear and accurate information throughout the vehicle-selling journey
• Maintaining a high standard of customer care
• Collaborating with colleagues during office days to support team performance

What You'll Need:

• Proven customer service experience (phones, chat, email or contact centre)
• Be immediate availability to start
• No planned long-term holidays or commitments during this assignment
• Excellent communication skills, both written and verbal
• Ability to work calmly and professionally in a busy environment

If you're motivated, a great communicator, and ready to join a fast-moving customer support team, apply today.