Job Description

Service Desk Engineer (Contract)

Location: Gloucester (Office-Based)

Contract: 3–9 Months

Rate: £160–£180 per day (Inside IR35)

Hours: Full-Time, Monday to Friday

About the Company Our client is a well-established public sector organisation delivering essential services to thousands of people across the region. Technology plays a vital role in supporting frontline services and internal operations, with ongoing investment in digital transformation, modern

workplace technologies and IT service improvements.

They are looking for a Service Desk Engineer to join their IT team on an initial 3–9 month contract, providing first-class technical support to a diverse user base.

The Opportunity This is an excellent opportunity to join a busy and collaborative IT Service Desk where you'll be the first point of contact for IT support, helping colleagues resolve technical issues and ensuring critical systems remain operational.

Working in a modern Microsoft environment, you'll gain exposure to a broad range of technologies while contributing to service improvement initiatives and maintaining high levels of customer satisfaction.

What You'll Do:

Provide 1st line IT support via phone, email and remote support tools

Log, prioritise and resolve incidents and service requests

Support Windows 10/11, Microsoft 365 and Active Directory environments

Troubleshoot hardware, software and network connectivity issues

Manage user accounts, password resets and access requests

Escalate more complex issues to 2nd and 3rd line support teams

Maintain accurate ticket updates and technical documentation

Deliver excellent customer service while meeting agreed service levels What We're Looking For:

Previous experience in a Service Desk or IT Support role

Good knowledge of Windows 10/11 and Microsoft 365

Experience administering Active Directory user accounts

Understanding of networking fundamentals including DNS, DHCP and TCP/IP

Strong troubleshooting and problem-solving skills

Excellent communication and customer service abilities

Ability to work effectively in a fast-paced support environment Why Join?

£160–£180 per day (Inside IR35)

Initial 3–9 month contract with immediate start

Opportunity to support a large and respected public sector organisation

Varied workload within a modern Microsoft environment

Collaborative and supportive IT team

Contribute to projects that help deliver essential public services Apply now to secure your next contract and become part of an IT team that plays a key role in supporting critical services across the organisation