Job Description

French Customer Services Advisor

Milton Keynes (Office Based) Temporary to Permanent

15.14 per hour during temporary period 30,900 on permanent contract

Hours: 8am-5pm or 9am-6pm, including every other weekend.

Join a Global Luxury Fashion Brand

Are you fluent in both French and English (mother tongue standard) and passionate about delivering an outstanding customer experience?

We are recruiting on behalf of a prestigious international fashion brand renowned for its premium products, exceptional quality, and customer-first approach. As a French Customer Services Advisor, you will play a pivotal role in creating memorable experiences for customers across the globe, ensuring every interaction reflects the high standards and reputation of the brand.

This is an exciting opportunity for a customer-focused individual who thrives in a fast-paced environment and takes pride in providing a seamless, personalised service. Whether supporting customers with a purchase, answering product enquiries, or resolving order issues, you'll be an ambassador for a world-class luxury brand.

The Role

As the first point of contact for our French and English-speaking customers, you'll be responsible for delivering a professional, efficient, and empathetic service across multiple channels.

Key responsibilities include:

• Handling inbound calls, emails, and live chat enquiries from customers wishing to place orders or discuss existing purchases
• Providing expert guidance on products, promotions, exclusive offers, and seasonal campaigns
• Managing enquiries relating to deliveries, returns, exchanges, cancellations, and order tracking
• Resolving customer concerns with professionalism, care, and a solutions-focused approach
• Building rapport with customers and creating positive brand experiences with every interaction
• Ensuring service levels consistently reflect the premium standards expected of a luxury retail brand

About You

We're looking for someone who:

• Is fluent in both French and English (written and spoken, to mother tongue standard)
• Has excellent communication and interpersonal skills
• Is passionate about delivering exceptional customer service
• Remains calm, professional, and proactive in a busy environment
• Enjoys problem-solving and taking ownership of customer queries
• Previous customer service experience is advantageous, but not essential

Temporary to Permanent Opportunity

During the initial 3-month probationary period, you will be employed through Tate Recruitment on a weekly timesheet basis with weekly pay.

Following successful completion of this period, you will transfer onto a permanent contract with no further probation, gaining access to the full employee benefits package from day one.

The role is fully office-based during the temporary period. Once permanent, employees can apply for a hybrid working arrangement.

Permanent Benefits Package

• 30,900 annual salary
• Opportunity to apply for hybrid working
• Overtime opportunities
• 28 days holiday including Bank Holidays, increasing with service
• Reward and recognition vouchers
• Generous 50% employee discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern, vibrant workplace with breakout areas, pool tables, table tennis, complimentary tea and coffee

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.