Job Description

Do you thrive in a customer-focused environment? We are looking for a proactive, empathetic, and dedicated Customer Service Officer to join our client's busy team on a temporary basis.

As a Customer Service Officer, you will play a key role in supporting service users, visitors, and colleagues while helping to ensure the smooth day-to-day running of the centre. You will be a welcoming point of contact, assisting with enquiries and helping to create a positive, inclusive, and well-organised environment.

Duties:

• Providing support to service users and helping with enquiries
• Managing practical tasks such as processing payments, booking transport and handling deliveries
• Carrying out administrative duties including answering phones, maintaining records, and supporting general office duties
• Assisting with the running of the centre
• Creating a welcoming atmosphere for visitors
• Maintaining accurate and up-to-date records using internal systems

Requirements:

• Strong customer service and communication skills
• Proactive, organised, and able to work independently
• Previous administration experience would be beneficial
• Ability to commit to a 4-month temporary assignment

Please apply for further information and a chance to be considered!