Job Description

Band 3 Administrator - Healthcare Call Centre (4-Week Temporary Assignment)

We are currently recruiting Band 3 Administrative Colleagues to join our busy Healthcare Call Centre team on a 4-week temporary assignment.

This is an excellent opportunity for experienced administrators and customer service professionals who thrive in a fast-paced environment and are passionate about delivering outstanding support to patients and healthcare services.

• Handle incoming telephone calls professionally, efficiently, and with empathy.
• Deliver excellent customer service while supporting patients and service users.
• Accurately update patient records and internal systems.
• Manage confidential patient information in line with data protection requirements.
• Carry out a variety of administrative tasks to support the smooth running of the service.
• Work effectively as part of a busy, supportive healthcare team.

• Excellent telephone handling and customer service skills.
• Strong general administrative experience.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Excellent communication and organisational skills.
• A compassionate and empathetic approach to callers.

• Previous telephone or call centre experience.
• Experience using SystmOne.
• NHS Smartcard.
• Previous experience working within the NHS or a healthcare environment.

• 37.5 hours per week
• Service operating hours: 8:00am - 8:00pm, Monday to Sunday
• Preferred shift patterns:
• 8:00am - 4:00pm
• 12:00pm - 8:00pm

• Swindon (Orbital)
• Peasedown (Bath & North East Somerset)

If you're an organised, customer-focused administrator looking for an immediate opportunity within a busy healthcare setting, we'd love to hear from you. Apply today to join our dedicated team and make a real difference.