Job Description

Performance Analyst - Digital Services (Public Sector)

Location: Remote (with occasional ad hoc travel)

Day Rate: £450 per day (Inside IR35)

Contract: Initial 4-month discovery phase, transitioning into long-term engagement with rolling 6-month Statements of Work

Clearance: BPSS required

Equipment: Bring Your Own Device (BYOD)

The Role

We're seeking an experienced Performance Analyst to support a major public sector digital programme. You'll analyse and interpret service and operational performance data to drive informed decision-making and continuous improvement across government digital services.

Working within Agile teams, you will deliver clear, actionable insights into user behaviour and service performance, helping to optimise user journeys and enhance overall service delivery.

Key Responsibilities

Performance Measurement & Analysis

Define and track KPIs, SLAs, and service performance metrics

Analyse user journeys, service usage, and operational data

Identify trends, anomalies, risks, and optimisation opportunities

Data Collection & Management

Work with engineering and data teams to:

Define data requirements

Ensure accurate data capture and instrumentation

Maintain high standards of:

Data quality, validation, and governance

Insight Generation & Reporting

Produce dashboards and reports using Power BI or Tableau

Translate complex data into clear, stakeholder-ready insights and recommendations

Enable evidence-based decision making across teams

Agile Team Integration

Embed within Agile delivery teams, working in sprint cycles

Support backlog prioritisation through insight

Collaborate with Product Managers, Delivery Managers, Developers, and Designers

Continuous Improvement

Use data to recommend and drive service improvements

Measure impact through experimentation (e.g. A/B testing)

Support ongoing optimisation of digital services

Key Skills & Experience

Proven experience as a Performance Analyst or within digital analytics / MI reporting

Strong technical capability in:

SQL

Excel

Power BI and/or Tableau

Experience working with large, complex datasets and dashboards

Good understanding of data quality, governance, and validation

Ability to communicate insights clearly to non-technical stakeholders

Desirable

Experience with Python and/or R

Why Join?

Opportunity to work on impactful government digital services

Long-term engagement with rolling 6-month contracts

Remote-first role with flexibility

Collaborative, insight-driven Agile environment