Job Description

Location: Remote (with occasional ad hoc travel)
Day Rate: 450 per day (Inside IR35)
Contract: Initial 4-month discovery phase, transitioning into long-term engagement with rolling 6-month Statements of Work
Clearance: BPSS required
Equipment: Bring Your Own Device (BYOD)

We're seeking an experienced Performance Analyst to support a major public sector digital programme. You'll analyse and interpret service and operational performance data to drive informed decision-making and continuous improvement across government digital services.

Working within Agile teams, you will deliver clear, actionable insights into user behaviour and service performance, helping to optimise user journeys and enhance overall service delivery.

• Define and track KPIs, SLAs, and service performance metrics
• Analyse user journeys, service usage, and operational data
• Identify trends, anomalies, risks, and optimisation opportunities

• Work with engineering and data teams to:
  • Define data requirements
  • Ensure accurate data capture and instrumentation
• Maintain high standards of:
  • Data quality, validation, and governance

• Produce dashboards and reports using Power BI or Tableau
• Translate complex data into clear, stakeholder-ready insights and recommendations
• Enable evidence-based decision making across teams

• Embed within Agile delivery teams, working in sprint cycles
• Support backlog prioritisation through insight
• Collaborate with Product Managers, Delivery Managers, Developers, and Designers

• Use data to recommend and drive service improvements
• Measure impact through experimentation (e.g. A/B testing)
• Support ongoing optimisation of digital services

• Proven experience as a Performance Analyst or within digital analytics / MI reporting
• Strong technical capability in:
  • SQL
  • Excel
  • Power BI and/or Tableau
• Experience working with large, complex datasets and dashboards
• Good understanding of data quality, governance, and validation
• Ability to communicate insights clearly to non-technical stakeholders

• Experience with Python and/or R

• Opportunity to work on impactful government digital services
• Long-term engagement with rolling 6-month contracts
• Remote-first role with flexibility
• Collaborative, insight-driven Agile environment