Job Description

Lettings Officer
Based in West London
Temp on going
24.65per hour Umbrella

To co-ordinate the process of letting all void properties from receipt of notification of tenancy termination to sign up of new tenancy.

To maximise rental income by ensuring that targets for re-letting empty homes are met.

Provide a proactive, professional service for voids and lettings. Aiming to be one step ahead of the process at all times, pre-empting queries with timely updates either through system records or direct communications.

Principal Accountabilities and Responsibilities:

1. To arrange a carry out all viewings and sign ups with customers.

1. To provide an efficient administrative function, including compiling and logging data, and responding to customers' enquiries and complaints and assisting the Voids Team to deliver an excellent service across all areas.

1. To deliver a customer focused letting service associated with letting a range of tenure types.

1. Be the first point of contact for all queries that may arise within the team, ensuring information and responses are turned around in a timely manner and in accordance with procedures, standards and targets for performance and customer satisfaction.

1. Manage all documentation and preparations required for viewings, sign ups and property receipt and handover.

1. Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer. Aim to promote self-sufficiency in our services while offering support to those that need extra help.