Job Description

Operations Coordinator

Diss, Norfolk

Temporary

14.08 per hour

Immediate start

Atkinson Moss is delighted to be supporting our client in the search for an organised and proactive Operations Coordinator to join their team in Diss.

This is a varied role that combines administration, customer service, coordination, and field based responsibilities. You will play a key role in supporting day-to-day operations, maintaining accurate records, liaising with customers and stakeholders, conducting visits, and ensuring services are delivered efficiently and effectively.

This opportunity would suit candidates from a range of backgrounds including administration, customer service, housing, support work, property, facilities, or operational coordination.

Key Responsibilities

• Provide administrative and operational support across a range of services.
• Maintain accurate records, reports, and customer information on internal systems.
• Conduct customer visits, appointments, and routine checks where required.
• Carry out property visits and inspections, reporting any issues identified.
• Liaise with customers, contractors, colleagues, and external agencies.
• Monitor and update case notes, records, and service documentation.
• Support the resolution of customer queries and concerns.
• Assist with compliance, health and safety, and safeguarding requirements.
• Identify and report maintenance and repair issues.
• Produce reports and correspondence as required.
• Manage a varied workload and prioritise tasks effectively.
• Participate in an on-call rota when required.
• Support wider team objectives and provide assistance to colleagues as needed.

Essential Requirements

• Previous experience in an administrative, customer service, coordination, support, property, or housing-related role.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent verbal and written communication skills.
• Good attention to detail and ability to maintain accurate records.
• Confident using Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Professional and approachable manner when dealing with customers and stakeholders.
• Full UK Driving Licence and access to a vehicle.
• Ability to obtain and maintain an Enhanced DBS check.

For more information, please contact Megan at Atkinson Moss.