Job Description

NOC Engineer (1st Line)
Belfast
Full–time
PCD310112

Job description
JOB TITLE: NOC Engineer (1st Line Support)

Hyperfast are committed to building a diverse, talented and dedicated workforce. We appreciate that you may not meet every single requirement listed but don’t let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we’d love to see your application!

All offers of employment with Hyperfast will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right-to-work, criminal record history, professional qualifications.

JOB LOCATION: Belfast, Dargan Cresent – On site

THE JOB

This is an excellent opportunity supporting with one of the most exciting projects in the telecoms industry to date. You will be the first point of contact for technical support for our customers, working to find a resolution for any faults or outages.

WHAT WILL YOU BE DOING?
• Actively supporting our installations team in FTTP deployments.
• Troubleshooting end user faults.
• Identifying faults and engaging with the relevant teams for support.
• Proactively managing critical alarms.
• Proactively manage outages, giving continuous feedback to the wider business and our customers.
• Own and manage tickets for incidents and faults.
• Working within our defined service level agreements.
• Assisting other teams to ensure customer fault resolution via phone.
• Order management.

WHAT WILL YOU BRING?
• Experience in a similar role. (Eg – Previous Network Operations or Technical Support Experience)
• An understanding of network protocols.
• A solid understanding of networking principles and protocols (IPv4, IPv6, VLANs).
• A customer centric approach
• Knowledge of networks and GPON.
• Service desk experience and ticket management capability would be beneficial.
• CCNA desirable

TERMS: Permanent, working a shift pattern covering a 24/7 rota across 4 days (Monday to Sunday) UK right-to-work required, no sponsorship available.