Job Description

Job Title: Temporary Resident Liaison Officer
Location: Greater Manchester
Contract Type: Temporary (6 Months)

Are you passionate about making a difference in the lives of residents? Do you thrive in a dynamic environment where communication and collaboration are key? If so, we have an exciting opportunity for you as a Temporary Resident Liaison Officer!

About the Role:
As a vital member of our Asset Management Team, you will be at the forefront of our investment and improvement programmes. Your mission? To ensure that residents feel valued and informed throughout every step of the journey. You will build strong relationships, facilitate access for planned works, and deliver outstanding customer experiences.

Key Responsibilities:

• Serve as the primary point of contact for residents during planned investment and asset management initiatives, ensuring timely and clear communication.
• Collaborate with our Warm Homes delivery partner to engage residents and support energy efficiency improvements.
• Identify residents needing extra support and coordinate assistance with colleagues and partner organisations.
• Build positive relationships to maximise participation in planned works and minimise delays.
• Work closely with the Communities Team to support vulnerable residents and address local issues.
• Engage with internal teams to deliver a seamless customer experience.
• Maintain accurate records of resident interactions and monitor satisfaction levels.
• Promote the benefits of our Warm Homes and investment programmes to residents.

What We're Looking For:

• Experience in a customer-facing, resident engagement or liaison role, ideally within housing or asset management.
• Exceptional communication and interpersonal skills to foster trust and positive relationships.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Ability to navigate challenging situations with professionalism and empathy.
• Proficiency in Microsoft Office and housing management systems.
• Full UK driving licence and access to a vehicle (where required).

Desirable Skills:

• Experience with retrofit or energy efficiency programmes.
• Knowledge of social housing asset management.
• Familiarity with safeguarding and tenancy-related issues.

Key Competencies:

• Customer-focused and solution-oriented
• Excellent communicator and relationship builder
• Organised, proactive, and adaptable
• Empathetic and approachable

Contact Liam Jones on (url removed) or (phone number removed) to discuss in more detail.