Job Description

Customer Coordinator

Location: Bishop's Stortford

Salary: £29,000 per annum

Contract Type: 6-month fixed term contract

Working Pattern: Monday – Friday, 9.00-17.00 | Hybrid (1 day working from home)

About the Role

Our client is a successful horticultural business looking for a Customer Coordinator to support their busy Christmas operations. This is an exciting opportunity to join a growing team and play a key role in coordinating seasonal projects, ensuring clients receive an excellent service from initial enquiry through to installation and collection.

You will be responsible for managing customer enquiries, preparing quotations, coordinating subcontractors and ensuring all project information is accurate and up to date. This role would suit someone who is highly organised, customer-focused and enjoys working in a fast-paced, deadline-driven environment.

Key Responsibilities

Act as the main point of contact for incoming Christmas enquiries from clients and internal teams.

Prepare and issue accurate quotations and proposals.

Coordinate subcontractors for Christmas installations across the UK.

Manage installation schedules, client requirements and project expectations.

Complete and issue Risk Assessments and Method Statements (RAMS).

Manage the Christmas inbox, ensuring enquiries are responded to promptly and professionally.

Handle incoming calls from clients, prospects and subcontractors.

Maintain accurate records and update internal systems and CRM platforms.

Coordinate projects involving Christmas trees, wreaths, garlands and bespoke festive displays.

Liaise with internal teams to ensure projects are delivered smoothly and on time.

Provide a high level of customer service throughout the project lifecycle.

About You

The successful candidate will have:

Previous experience within customer service, administration, coordination or project support.

Excellent organisational skills with the ability to manage multiple tasks and deadlines.

Strong attention to detail and accuracy.

Confident communication skills with the ability to build positive relationships with customers, suppliers and colleagues.

A proactive approach with the ability to take ownership of tasks.

Strong problem-solving skills and a positive attitude.

The ability to work well under pressure during busy seasonal periods.

Experience using Microsoft Office and CRM systems would be beneficial.

What's on Offer

£29,000 per annum.

6-month fixed term contract.

Hybrid working (1 day per week from home).

25 days holiday plus UK Bank Holidays (pro rata).

Lunch provided when working in the office.

A friendly and supportive working environment.

Employee perk of receiving free plants and flowers.

This is a fantastic opportunity for an organised and enthusiastic Customer Coordinator who enjoys managing projects, building relationships and delivering excellent customer service within a creative horticultural business.

Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.

SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT’s Privacy Policy for details on how we manage your data