Job Description

We are currently looking for an experienced Income Officer to join a busy Housing Management service. The role will focus on maximising rent collection, preventing the accumulation of arrears and supporting residents to sustain their tenancies through early intervention and effective income recovery.

The successful candidate will manage rent accounts, negotiate repayment arrangements and progress arrears cases through the appropriate recovery and legal processes.

This Income Officer position would suit someone with previous social housing income recovery experience and a strong understanding of rent arrears and welfare benefits.

The Role
Managing rent accounts and taking prompt action to prevent and recover rent arrears.
Negotiating affordable repayment arrangements with tenants.
Monitoring rent, parking and use and occupation accounts.
Providing advice on housing and welfare benefits to maximise tenant income and entitlement.
Supporting vulnerable tenants and making referrals to relevant support services.
Preparing arrears cases for legal action, including court papers and possession proceedings.
Attending court and representing the organisation in rent arrears and possession cases.
Conducting tenant interviews and home visits relating to rent payments and arrears.
Providing advice to new tenants on rent payments, benefits and debt management.
Working with Housing Benefits, DWP, legal services and partner agencies to resolve cases.

Key Requirements
Previous experience working as an Income Officer or within rent income recovery in social housing.
Strong knowledge of rent arrears recovery processes and procedures.
Experience managing rent arrears caseloads and negotiating repayment arrangements.
Experience preparing cases for court and progressing possession action.
Knowledge of public sector housing and relevant housing issues.
Understanding of housing and welfare benefits.
Experience supporting vulnerable tenants to maximise income and sustain their tenancies.
Experience maintaining accurate case records and working to income collection targets.

What You Need to Do Now
If you are interested in this Income Officer role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this role matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Income Officers, Rent Income Officers, Income Recovery Officers and Rent Arrears Officers across the UK and would be pleased to speak with you confidentially.
Even if you are currently satisfied in your role, we welcome calls from housing professionals looking to build future connections.
For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.