Job Description

Customer Service - full-time/ Hybrid Opportunity
Full-time
PCD330249
Job Description
That is why a career with us means creating the future you want, while helping the organisation to keep moving Australia forward. Together, we can make a difference.

Job Description
Our Customer Service Representatives play a vital role in supporting Australians on the road, ensuring they stay safe and moving. As the first point of contact for members in need of the organisation Roadside Assistance, you will provide reassurance and fast solutions in moments that matter.
• Ask thoughtful and effective questions to quickly understand each member’s situation.
• Capture key details to coordinate timely and accurate roadside assistance.
• Put safety first, offering empathy and reassurance during times of need.
We are looking for full-time employees to work 35 hours per week on a 3-week rotational roster between the hours of 5am-midnight, Monday to Sunday. This is a hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney and Central Coast offices as directed.

What you will bring

At the organisation, we are committed to delivering an exceptional experience for our members, and we are looking for talented individuals who bring the following qualities to our team:
• Thrives in a fast-paced, high-volume call centre environment - staying focused and effective under pressure.
• Resilient and adaptable - you embrace challenges with a can-do attitude and navigate change with confidence.
• Empathetic and solution-oriented - you bring warmth, understanding, and problem-solving skills to every interaction.
• Passionate about helping others - creating positive experiences for members when they need it most.
• Outstanding listening and communication skills - with the ability to exercise discretion and professionalism.
• Tech-savvy and detail-focused - confidently navigating multiple complex computer systems with accuracy.
• Self-motivated and autonomous - thriving in a remote team-based environment while maintaining self-accountability and productivity.
• Team player mindset - connecting virtually and in person with colleagues.
• Previous contact centre experience - highly desirable, but not essential.
Join the organisation and grow your career with us. the organisation or visit our careers site to find out more!
Recruitment Process
Shortlisted applicants will be invited to complete a more in-depth online screening interaction (via email- please check your junk inbox). Following this, successful candidates will then be invited to attend a virtual information session to learn more about the role and what it is like to work with us here at the organisation.
All successful applicants will be required to complete pre-employment checks.
What’s in it for you?
At the organisation we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
• Eligibility for KPI/performance incentives on top of base salary post probation period
• Shift loading - before 7am and after 9pm on weekdays, weekends and public holidays
• 5 weeks annual leave + a “Me” day’
• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning the organisation Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of the organisation personal insurance products including car, home and travel
• Grow, progress or relocate your career and move around the organisation or different locations with us.