Job Description

Job Title: Customer Service Representative
Location: Chelmsford

Remuneration: 12.71 per hour
Contract Details: Temporary, with potential for permanent placement

IMMEDIATE START AVAILABLE

Responsibilities:

• Engage with customers at the trade counter, providing top-notch service with a smile!
• Keep up-to-date with our product portfolio, promotions, and training - your knowledge is key!
• Build strong relationships with colleagues, customers, and suppliers through effective communication.
• Handle customer requests, orders, and complaints swiftly to ensure satisfaction.
• Prepare the trade counter and customer area, keeping it stocked, clean, and welcoming.
• Raise competitive sales quotations and follow up to finalise orders.
• Source and order non-stock items promptly from within the organisation.
• Maintain accurate stock levels and participate in stock takes.
• Manage returned products in accordance with warranty policies.
• Keep branch administration organised - files, customer records, and health and safety documents must be in order!
• Ensure a clean and safe work environment by adhering to health and safety guidelines, including proper use of PPE.
• Handle fragile items carefully and comply with manual handling regulations-heavy lifting may be required!
• Process deliveries, sort, stack, and pick orders efficiently for customer collection or delivery.

Experience Required:
We're looking for someone who thrives in a dynamic environment! You should have:

• A solid education background, including maths and English.
• Excellent telephone manner and customer service skills.
• Proven experience in a similar role - multitasking is your forte!
• A team-oriented mindset with the ability to work independently.
• The capability to work under pressure and meet deadlines.

Join our team for a full-time, temporary position working Monday to Friday, 8 am to 5 pm, with a one-hour unpaid lunch. You'll engage directly with customers, handle stock, process orders, and maintain a tidy environment. Training will be provided to enhance your product knowledge and ensure you succeed in your role.

If you are enthusiastic about delivering exceptional customer service and enjoy a fast-paced environment, we want to hear from you! Apply now to embark on an exciting journey with us!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.