Job Description

Location: West Hull

Pay: Equivalent to 26,227 per annum

Job Type: Full-time, Permanent

We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.

You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.

This role requires flexibility to work the following shifts:

• 8:30am - 5:00pm
• 10:00am - 6:00pm

In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.

• Act as the first point of contact for customer queries via phone, email, and online channels
• Handle billing and account enquiries professionally and efficiently
• Process and respond to order enquiries and updates
• Manage and monitor the company's social media channels, responding to customer messages and enquiries
• Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
• Maintain accurate customer records and update internal systems
• Liaise with internal departments to resolve customer issues
• Provide general administrative support to the wider team

We are looking for someone who:

• Has previous customer service and/or administrative experience
• Possesses excellent communication skills, both written and verbal
• Is confident handling customer complaints and finding solutions
• Has strong organisational skills and attention to detail
• Is comfortable using Microsoft Office and internal systems
• Can prioritise workload effectively in a fast-paced environment
• Has a positive, professional, and customer-focused attitude
• Is flexible regarding working hours, including occasional Saturdays

• Competitive wage
• Permanent, full-time position
• Day off during the week when working a Saturday
• Supportive and friendly working environment
• Opportunity to develop and grow within the business

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.