Job Description

1st Line Support Engineer
Full-time
PCD330293
Job Description
1st Line Support Engineer | full-time | £25,000-£30,000 (DOE)
Do you thrive on solving IT challenges and delivering exceptional customer support? If so, this could be the perfect next step in your career!
The organisation is a leading provider of IT, Cloud, and Unified Communications solutions, supporting a diverse range of businesses. Located in the heart of the organisation, they are proud to be only moments away from their clients, offering a vibrant and dynamic work environment.
They’re looking for a motivated and enthusiastic 1st Line Support Engineer to join their growing service desk team. You will be passionate about technology, customer-focused, and eager to develop your skills in a fast-paced environment.
Are you the right person for the job?
• 1st Line IT Support or similar experience (MSP experience a plus)
• Strong communication and problem-solving skills
• Knowledge of technology provider the organisation (O365, desktop operating system, identity management service, identity management service, email application)
• Understanding of basic networking principles
• A proactive and positive attitude toward learning and teamwork
• Relevant IT certifications (CompTIA A+, ITIL Foundation, technology provider) - desirable but not essential
What will your role look like?
As the first point of contact for clients, you will provide first-class technical support and ensure their IT systems run smoothly.

You will:
• Log, manage, and resolve technical issues quickly and efficiently
• Diagnose hardware, software, and network issues
• Escalate complex problems to higher-level support teams when needed
• Set up and configure new devices, user accounts, and applications
• Perform routine maintenance, monitoring, and updates
• Communicate clearly with clients, keeping them informed every step of the way
• Follow ITIL best practices and contribute to continuous improvement
What can you expect in return?
• Competitive salary of £36,000 - £43,000(depending on experience)
• Ongoing training, professional development, and career progression opportunities
• Exposure to the latest the organisation and a variety of client environments
• A supportive and collaborative team culture
• the organisation and social activities
• Retail discounts
• Cycle to work scheme
• Pension scheme